We offer free shipping for orders over $30.
Shipping for orders under $30 will be a flat rate of $5.
Track your order
You should receive an email with tracking information as soon as your order ships. If you cannot locate the tracking email, you can also track your package by clicking here.
If none of those options work, please contact us using the “Contact” link below. We’ll need your shipping address, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.
What is the return policy?
A return must be initiated within 30 days of placing your order.
- Merchandise must be returned within 30 days of the order date. For merchandise returned within 30 days of the purchase date will be refunded to the original form of payment. If returned after 30 days, a merchandise credit will be issued at the original selling price (after discounts, if applied). This means the credit will be what you paid for the item not what the item price is listed on the website.
- Pre-paid return labels/QR codes are sent, free of charge, for returns for store credit (US Only).
- Pre-paid return labels/QR codes are sent, with a $5 handling fee, for returns for a cash refund.
- Merchandise must be new, unused, and in the original packaging to qualify for a return.
- Any merchandise marked "Final Sale" cannot be exchanged or returned.
- Any merchandise marked "Exchange Only" can be returned for store credit or exchanged for other items on our website. Exchange only items cannot be returned for a cash refund.
- Original shipping charges are non-refundable.
- BOGO codes will be applied across all applicable items on the order based on their full value. If you choose to return one item and keep one item, you will only receive a partial refund on the order. For more details, click here.
- Received a Defective item? If you believe you have received a defective item, please complete this form so we can resolve this issue immediately.
- Please note, returns and exchanges are not available for Monthly Club purchases.
- All returns/exchanges must be from a verified getcasely.com order. We do not offer returns on items purchased outside of getcasely.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
- We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibility and honor the Return/Exchange.
When will I receive my refund for my returned item?
We provide a prepaid return label/QR code for you to ship back your return. Once USPS scans the return, your return will process and you will receive an email confirmation with your refund. Please allow 3-5 business days for the funds to appear back in your account.
If you do not use the prepaid return label/QR code provided, please send an email to helpmikefone@gmail.com with your order number and return tracking number, so we can make sure you receive your refund.
If you do not see your refund reflected in your account, please reach out to your bank or credit card company and they will be able to further assist you.
We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.
